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Home | Plumbers E1 | Boilers E1 | Central Heating E1 | Contact E1 Plumbers |
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Plumbers E1, Plumber E1; Terms and Conditions |
24hr E1 Plumbers: 020 8099 6113 |
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24hr Plumbers E1, Plumber E1: 020 8099 6113 |
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'Plumbers E1; Heating and Boiler Repairs in Whitechapel, E1' |
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Terms and Conditions of Thames Plumbers Ltd... |
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For the purpose of these terms and conditions 'We', 'Us' and 'Our' and 'Company' means Thames Plumbers Limited, 45 Ironmongers Place, Isle of Dogs, |
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E1 9YD. 'You', 'Your' or 'Customer' refers to you. By requesting an engineer for assistance from our company you are deemed to have accepted |
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these terms and conditions. |
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Disclaimer; |
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Every effort is made to ensure the accuracy and reliability of the information contained in pages of Thames Plumbers web site. However, contents are subject |
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to change from time to time and Thames Plumbers can accept no liability for the accuracy of all the information presented at any given time. |
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The company reserves the right to make changes without notice. |
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Works; |
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Should our company agree to undertake any works for the Customer then those works should be carried out by a designated engineer of our company only. |
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We reserve the right to refuse or decline any works at our own discretion. The company will not be responsible for any works carried out which has been |
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advised by our engineers or for works that has been carried out to the request of the customer without confirmation with our company. |
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Rates; |
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Rates supplied on our website are for guideline use only. We reserve the right to change our charges according to the level of difficulty of work and/or the |
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time estimated we may take to complete the works we may agree to undertake. Our rates will be made clear to customers when they contact our company |
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for assistance prior to commencement of work. |
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Guarantee; |
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Most works completed by our engineers are guaranteed from the completion date with manufacturers warranty in force for all materials and machinery; |
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however, we do not cover any accidental damages made to the works completed by us after our engineer has left the works premises with a signed |
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invoice, by you or the resident, confirming the satisfactory completion of works. |
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WORK DESCRIPTION |
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GUARANTEE DURATION |
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All machinery installations only (washing machines, dishwashers, macerators and shower |
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pumps etc): |
4 WEEKS |
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General plumbing repairs |
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4 WEEKS |
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New plumbing pipe works (Boiler installations, new bathroom and kitchen installations, new |
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pipe work etc): |
1 YEAR |
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Unclogging blockages in toilet, waste and drainage systems |
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NONE |
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Works carried out on inferior conditioned boilers and heating systems or any existing materials of |
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inferior condition such as old taps, old stopcocks, gate valves, old pipe work and old fittings etc: |
NONE |
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Work completed to the request of the customer without prior confirmation with our company: |
NONE |
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PLEASE NOTE: |
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We ensure all parts and materials supplied and installed by our company are genuine parts and are of brand new condition. With manufacturers warranty |
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in force, should any part/material we have previously installed breakdown due to a manufacture fault a labour time will be chargeable to dissemble |
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the faulty part and install the new part/replacement but not for the time we spend to re-diagnose the fault. |
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Materials and collection; |
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Should we need to leave the workplace during works to collect essential materials a collection charge will be chargeable to the final bill (e.g. should the |
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engineer spend two hours to collect materials; you will not be charged for the two hours as labour time). The charges are as follows:
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All materials supplied by our company will be charged at the trade price + 20% |
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Final charges and payment;
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The final charge shall consist of the total hours of labour worked or quoted otherwise (all rates are stated on our website) plus materials supplied by our |
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company or purchased from any merchants and collection charge (all subject to 15% VAT). |
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All payments are required immediately after the completion of agreed works between the customer and our company. |
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All invoiced payments are due immediately or within 5 working days of the issue date stated on the invoice. |
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Should we fail to receive full payment within 5 working days from the issue date of the invoice then an accumulated daily interest rate of 3% will be charged |
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on top of the outstanding amount until all payments owed to us has been paid in full. |
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